PRIVACY POLICY

Last updated: 25 August 2026

Elements Interior Design Studio ("Elements", "we", "us" or "our") operates this website and online store, including the information, content, digital products, consultation services, tools and other services made available through it (collectively, the "Services").

Our online store is powered by Shopify, which enables us to provide our Services to you.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, purchase a digital product, enquire about or book a consultation or design service, subscribe to our communications, upload project information or otherwise interact with us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with us and may include:

Contact information
Your name, email address, telephone number, billing address and other contact information you provide.

Payment and transaction information
Information relating to purchases, payments, transaction history, payment confirmation and products or services purchased.

Payments are processed through Shopify and/or our payment service providers. We do not necessarily receive or store your complete payment card details.

Account information
If you create an account, we may collect information associated with that account, including login details, preferences and settings.

Order information
Information about digital products or services you view, purchase, enquire about, book, cancel or otherwise interact with.

Project and consultation information
When you enquire about or purchase our consultation or design services, we may collect information including:

• photographs of your home or project;
• floor plans and drawings;
• room and property images;
• inspiration images;
• completed questionnaires;
• project descriptions and requirements;
• colour and material selections;
• design preferences;
• information about existing finishes, furnishings or architectural elements; and
• other files or information you voluntarily provide for the purpose of your project.

Please avoid providing sensitive personal information that is not reasonably necessary for us to provide the requested service.

Communications with us
Information you provide when contacting us by email, website forms, enquiries, customer support, consultations or other communications.

Marketing information
Your email address, marketing preferences and information about how you interact with our marketing communications where applicable.

Device and usage information
Information about your device, browser, network connection, IP address and how you interact with our website and Services.

Cookies and similar technologies
We and our service providers may use cookies and similar technologies to operate our website, remember preferences, understand website usage, improve our Services and, where permitted, provide relevant marketing and advertising.

HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

• directly from you when you purchase a product, book or enquire about a service, complete a form, upload files, subscribe to communications or contact us;
• automatically when you use our website, including through cookies and similar technologies;
• through Shopify and other service providers that assist us in operating our business; and
• from third parties where permitted by applicable law.

HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information to:

Provide Products and Services

Process purchases and payments, deliver digital products, manage orders, provide customer support and otherwise fulfil our obligations to you.

Provide Consultation and Design Services

We may use photographs, floor plans, drawings, questionnaires, project information, inspiration images, colour selections and other materials you provide to:

• understand your project;
• prepare for consultations;
• provide colour and interior design recommendations;
• communicate with you about your project;
• prepare follow-up information or recommendations; and
• provide the design or consultation services you have requested.

Manage Appointments

We may use your information to arrange, confirm, remind you about, reschedule or otherwise administer consultation appointments.

Communicate With You

We may use your contact information to respond to enquiries, provide customer service, communicate about purchases or bookings and maintain our business relationship with you.

Marketing and Communications

Where you have subscribed, consented or where otherwise permitted by applicable law, we may send you information about Elements Interior Design Studio, including colour and design advice, new products, services, news, inspiration and promotional communications.

You may unsubscribe from marketing emails at any time using the unsubscribe link provided in our emails.

Unsubscribing from marketing communications does not prevent us from sending transactional or service-related communications relating to your purchases, bookings or enquiries.

Improve Our Services

We may use information about how customers interact with our website and Services to understand customer preferences, improve our website and develop or improve products and services.

Security and Fraud Prevention

We may use personal information to protect our website, customers and business, authenticate transactions and accounts, prevent fraud and investigate suspected unlawful or malicious activity.

Legal and Business Purposes

We may process information where reasonably necessary to comply with legal obligations, respond to lawful requests, resolve disputes, enforce our agreements or protect our legal rights.

HOW WE DISCLOSE PERSONAL INFORMATION

We do not disclose personal information except where reasonably necessary to operate our business, provide our Services, comply with legal obligations or as otherwise described in this Privacy Policy.

We may disclose or make personal information available to service providers that assist us with:

• ecommerce and website hosting;
• payment processing;
• digital product delivery;
• appointment scheduling and booking;
• customer file uploads;
• email communications and marketing;
• customer reviews;
• website analytics;
• data and cloud storage;
• IT and security services; and
• other services reasonably necessary to operate our business.

These providers may process personal information on our behalf or in accordance with their own privacy policies and legal obligations.

We may also disclose information:

• where you request or consent to the disclosure;
• to professional advisers where reasonably necessary;
• where required or authorised by law;
• to protect our rights, property, customers or business; or
• in connection with a business sale, restructuring, merger or similar transaction.

SHOPIFY

Our online store is hosted and powered by Shopify.

Shopify collects and processes information relating to your access to and use of our store to provide and improve its services.

Information submitted through our store may be transmitted to Shopify and other service providers and may be processed in countries outside Australia.

Shopify may also process information about your interactions with our store in accordance with its own privacy practices.

For more information about how Shopify handles personal information, please refer to Shopify's Consumer Privacy Policy and privacy resources.

THIRD-PARTY SERVICES

We use third-party services to operate aspects of our website and business.

These may include providers for ecommerce, payments, digital downloads, appointment booking, file uploads, email marketing, reviews, analytics and other business functions.

When you interact with these services, your information may also be processed in accordance with the provider's own privacy policy.

We encourage you to review the privacy practices of relevant third-party providers where appropriate.

THIRD-PARTY WEBSITES AND LINKS

Our website may contain links to websites, social media platforms or services operated by third parties.

We are not responsible for the privacy, security, accuracy or content of third-party websites or services.

If you follow a third-party link, we recommend reviewing that provider's privacy policy before providing personal information.

CLIENT PHOTOGRAPHS, PLANS AND PROJECT MATERIALS

Information and files supplied for consultations and design services are used for the purpose of assessing, preparing for and providing the relevant service and for related administration and record keeping.

We will not intentionally publish identifiable photographs, floor plans or other private project materials supplied by a client on our website, portfolio, social media or marketing materials without appropriate permission or another lawful basis.

Where we would like to photograph or feature a completed client project for portfolio, website, editorial, social media or marketing purposes, we may seek the client's permission separately where appropriate.

MARKETING COMMUNICATIONS

If you join The Elements Edit or otherwise consent to receive marketing communications, we may send you design and colour inspiration, educational content, information about products and services and other Elements Interior Design Studio communications.

You may unsubscribe at any time using the unsubscribe link contained in our marketing emails or by contacting us.

We will continue to send necessary transactional communications relating to purchases, downloads, appointments or services even if you unsubscribe from marketing.

COOKIES AND ANALYTICS

Our website and service providers may use cookies, pixels and similar technologies to:

• operate and secure the website;
• remember your preferences;
• understand website traffic and customer behaviour;
• analyse website performance;
• improve our products and Services; and
• provide marketing or advertising where permitted.

Depending on your location, you may have choices regarding certain cookies or tracking technologies.

INTERNATIONAL PROCESSING AND TRANSFERS

Elements Interior Design Studio is based in Australia, but some of the technology and service providers we use operate internationally.

As a result, your personal information may be transferred to, stored or processed in countries outside Australia or outside the country in which you live.

Where required by applicable law, appropriate safeguards or recognised transfer mechanisms may be used in connection with international transfers.

Customers located in jurisdictions such as the European Economic Area or United Kingdom may have additional rights regarding international transfers and the processing of personal information.

SECURITY

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Please do not send sensitive or confidential information through unsecured communication channels unless necessary.

DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

• provide products and services;
• maintain business and transaction records;
• manage customer relationships;
• comply with tax, accounting and legal obligations;
• resolve disputes; and
• enforce agreements.

Retention periods may vary depending on the type of information and applicable legal requirements.

YOUR PRIVACY RIGHTS

Depending on where you live and the laws applicable to you, you may have rights relating to your personal information, which may include the right to:

• request access to personal information we hold about you;
• request correction of inaccurate information;
• request deletion of certain personal information;
• object to or restrict certain processing;
• withdraw consent where processing is based on consent;
• request a portable copy of certain information; and
• opt out of certain marketing communications.

These rights are not absolute and may be subject to legal exceptions.

We may need to verify your identity before responding to certain requests.

To exercise a privacy right, please contact us using the details below.

CHILDREN'S PRIVACY

Our Services are not directed specifically to children, and we do not knowingly seek to collect personal information from children who are not legally able to provide the relevant consent in their jurisdiction.

If you believe a child has provided us with personal information without appropriate consent, please contact us.

AUSTRALIAN PRIVACY

Where Australian privacy legislation applies to our handling of personal information, we will handle that information in accordance with applicable requirements.

Nothing in this Privacy Policy is intended to limit any privacy rights you may have under applicable Australian law.

INTERNATIONAL CUSTOMERS

Customers outside Australia may have additional privacy rights under the laws applicable in their country or region.

Where mandatory privacy rights apply and cannot legally be excluded or limited, nothing in this Privacy Policy is intended to exclude or restrict those rights.

COMPLAINTS

If you have a question or complaint about how we handle your personal information, please contact us using the details below.

We will take reasonable steps to investigate and respond to privacy complaints.

Depending on your location and applicable law, you may also have the right to lodge a complaint with an appropriate privacy or data protection authority.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, technology, Services, legal requirements or privacy practices.

When we make changes, we will update the Last updated date displayed at the beginning of this policy and provide any additional notice required by applicable law.

CONTACT US

If you have questions about this Privacy Policy, our privacy practices or would like to exercise an applicable privacy right, please contact:

Elements Interior Design Studio
Email: info@elementsdesign.au
Postal address: PO BOX 168, MOSS VALE NSW 2577, Australia